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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Waverly Stevens

Waverly Stevens

October 16, 2024

5  out of  5
rating by Waverly Stevens
"Great people to work with and help you get the best rates! Megan Spence's team is awesome! They even sent me a gift card for becoming a client of theirs and I got a Happy Birthday email. I was trying to change insurances quickly and my coworker recommended this team. Very prompt and fast with the quotes, wonderful communication!"
We responded:
"We're thrilled to hear that our team here at Megan Spence State Farm has provided you with such a positive experience and that you received both a gift card and a birthday email—it's the little things that make a difference! We're glad we could help you switch insurance quickly and that the communication was prompt and seamless. Big thanks to your coworker for recommending us, and we look forward to continuing to serve you! Thank you!"
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Karin Comer

September 16, 2024

5  out of  5
rating by Karin Comer
"Very good customer service and good communication."
We responded:
"We appreciate your business, Karin! Thank you for your complement to our staff, we work hard to make sure our customers feel welcome and know we operate with education and transparency in mind! We look forward to continuing to earn your business. Cheers! Megan Spence (Agent/Owner)"
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Kara Maul

June 11, 2024

5  out of  5
rating by Kara Maul
"Megan and her team are awesome! Very knowledgeable, helpful, efficient and friendly!"
We responded:
"Thank you for your kind words, Kara! I appreciate the trust you put in us - we enjoy you and appreciate your business! "
Profile photo of Kelly Taylor

Kelly Taylor

May 9, 2024

5  out of  5
rating by Kelly Taylor
"We have been clients of Megan Spence State Farm for many years and are very , very happy with their services. They have always been kind, professional and courteous."
We responded:
"Kelly! Thank you so much for your kind words and long tenure with State Farm and our office. We appreciate you and give YOU 5-stars as well! Have a wonderful spring & summer!"
Profile photo of Tracy Crow

Tracy Crow

May 3, 2024

5  out of  5
rating by Tracy Crow
"I have need at times to contact my State Farm office and let me tell you, its a pleasure! Kerrie Larson is my " go to" I am always confident she will be able to help me. She is always more than kind and helpful. She gives me peace of mind, answers my questions, and makes changes without hesitation. She is a true asset and a gift. Thank you Kerrie. I appreciate you greatly. I appreciate your whole team."
We responded:
"Tracy - you always bring us such joy & sending your complements to Kerrie! I hope you know how much we appreciate YOU. Thank you for the great review and bringing a smile to our faces each time we get to interact with you. Have a wonderful Spring! "
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Brandi Krugler

February 29, 2024

5  out of  5
rating by Brandi Krugler
"I cannot recommend this insurance agency enough. They were prompt with their responses and everyone in the office was kind and professional. Amber was great to work with and worked really hard to get us the best insurance for our family."
We responded:
"Brandi! Thank you so VERY much for your kind words and thoughtful review. We are honored to have you as a customer and look forward to helping your family for years to come. Have a wonderful March and remaining 2024! Cheers to you!"
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Brooke Ewing

January 22, 2024

1  out of  5
rating by Brooke Ewing
"Lady I talked to on the phone was extremely rude. I don’t wanna get into too much details, but I don’t recommend this location at all. She didn’t help, and said I was making her extremely uncomfortable that my answers kept changing whenever I kept trying to explain to her how I travel for work and my home location was Wyoming, then she began to ask personal questions about my life like “do you guys ever live together?” Talking about with my fiancé. Like not sure why that matters at all. Super weird. She made me uncomfortable to say the least. I called another location down the street & they were able to help in and get everything I needed in less than 5 mins. Don’t waste your time here. The question asked was out of attitude, not out of an answer that had to be asked because she said after I said I wanted to bundle me & my finances vehicle “we don’t do boy friend and girl friend, like do you guys even live together?” Then laughed. And I said yes? And she said well we don’t even do that. Which the case was both vehicles are in his businesses name which I tried to explain and she was very very rude. I got help very quickly somewhere else and they helped and we super nice!"
We responded:
"Hi Brooke - I am sorry to hear this was your experience at my office. I apologize that our questions felt intrusive. We do have to ask specific questions about drivers in each household. Your feedback on this particular subject is a first & we care about making folks feel comfortable. If you feel it would be beneficial for you and I (owner) to discuss this further so I may gain more details I am happy to meet at the office, you're also welcome to call me at 307-237-7800 or shoot me an email at megan@insuringcasper.com. I hope to hear from you! "
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F. Marie Jenson

January 12, 2024

5  out of  5
rating by F. Marie Jenson
"Absolutely love working with this group! Not only do we go through them for our personal homeowner, riders, vehicle, and life insurance, but they are my go to when recommending new tenants, homeowners, and investors for insurance. Extremely professional and willing to work with you in a variety of platforms. From speaking with Kerrie at the front desk, to working with Megan on my personal insurance and Amber helping my tenants, homeowners, and investors, I know when working with StateFarm - we are in the hands of professionals who treat you like a person. Would recommend a million times over!"
We responded:
"Maire - We cannot tell you how much we enjoy you! Thank you so very much for being our customer and your kind words about our professionalism. We are glad to have you as part of the Megan Spence State Farm family and look forward to continuing to serve you. Additional thanks for your referrals to our business! "
Profile photo of Tasha Wise

Tasha Wise

January 9, 2024

5  out of  5
rating by Tasha Wise
"Amber was great! I got a large amount term that I can renew at the end of term for a great price."
We responded:
"Tasha we are so happy we got to help you with your life insurance! Thanks for giving us the honor of getting you protected! "
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Molly MaGee

December 23, 2023

5  out of  5
rating by Molly MaGee
"Very helpful and quick to respond."
We responded:
"Thanks for your review Molly! We are happy to have you as our customer. "
Profile photo of David Petersen

David Petersen

December 21, 2023

5  out of  5
rating by David Petersen
"I insured (home and auto bundle) with Megan Spence State Farm agency. I worked first with Kerrie on email (pleasant experience) and then in depth with Mandi. Mandi was extremely helpful and I can't say enough good about my experience. They also provided me the best premium rates of the four name-brand companies I checked. I look forward to this new era of insurance with this company and the agents."
We responded:
"David! THANK YOU for your wonderful and kind words. Our team enjoyed helping you get started with State Farm and hope to continue to earn your business for years to come. Please let us know if you need anything else! Cheers!"
Profile photo of Robert Tate

Robert Tate

November 15, 2023

5  out of  5
rating by Robert Tate
"Amber really helped me in a bind, she explained the quotes in detail, got me a stellar rate, and made me feel like I was being taken care of. I highly recommend going thru Megan Spence State Farm. You will be taken care of no doubt!!"
We responded:
"Rob! We are beyond excited to have you as our customer. You bring a smile to our office, and we appreciate you and your business. Cheers to joining the State Farm Family!"
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Yeni Ortiz

November 15, 2023

5  out of  5
rating by Yeni Ortiz
"I’m just grateful, I really love this hotel, always clean. The staff is great as well."
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YVONNE d

October 12, 2023

5  out of  5
rating by YVONNE d
"Amber and the ladies are always a joy to visit. They helped us save quite a bit on our policy compared to another company we had for our business. The best agency in town."
We responded:
"Thank you Yvonne! We are glad you have you as a customer and look forward to being your agency for years to come! Happy Fall!"
Profile photo of Brittany Wittler

Brittany Wittler

October 6, 2023

5  out of  5
rating by Brittany Wittler
"I needed to change insurance companies quickly and had absolutely no idea where to start! To say I was stressed was an understatement! Amber at Megan Spence - State Farm was absolutely phenomenal at getting me the coverage I needed at a price that worked for me. She did all the leg work for me, saving me so much time and stress! As an added bonus, my coverage actually improved immensely and provided me with additional coverages I was never even offered before! I would highly encourage anyone looking for insurance needs to consider them!"
We responded:
"We LOVE hearing about your experience with Amber at our office. Education is so important to us and we appreciate the time you took to quote, learn and get started with State Farm. Have a wonderful Fall Brittany - cheers to YOU!"
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Emory Wulff-Morris

September 16, 2023

5  out of  5
rating by Emory Wulff-Morris
"We had a pleasant experience from beginning to end. Quotes arrived quickly, premiums were much lower than anywhere else we received quotes from and State Farm contained more overall coverage! Very glad we made the switch."
We responded:
"Thanks for those 5 Stars Emory! We are glad you made the switch too! Cheers to becoming part of the State Farm Family!"
Profile photo of Nick Laney

Nick Laney

August 31, 2023

5  out of  5
rating by Nick Laney
"I worked with Amber at the office and she was very helpful and kind throughout the process. State farm offered much better rates as well compared to competitors' quotes."
We responded:
"Nick - we are so happy to have saved you money AND got you great coverage to boot! Cheers to you! Thanks for being our customer! ~Megan Spence, Agent "
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C J

August 25, 2023

5  out of  5
rating by C J
"We worked with Amber to switch our home and auto insurance to state farm. She was wonderful from start to finish! She made to process extremely easy."
We responded:
"We are so glad to have you as a customer Chace! Thank you for your kind words about Amber. Hope you have a great Fall! ~ Megan Spence, Agent"
Profile photo of Robert Tate

Robert Tate

August 2, 2023

5  out of  5
rating by Robert Tate
"Megan, Amber and the whole team over there are so wonderful to work with! I had Amber quote me some Auto and Home insurance, and she walked me thru the process on what coverages are better than others. She was detailed, knowledgeable in her field, and I felt valued!!! Highly recommend their services!!!!"
We responded:
"Rob - thank you for your kind words! We really love taking time to educate our customers on what all this insurance jargon means and why it is so important. Thank you for the opportunity to earn your business! "
Profile photo of Pamela Crowder

Pamela Crowder

June 28, 2023

5  out of  5
rating by Pamela Crowder
"My husband and I enjoyed our recent meeting with Megan. She was very helpful! It is always nice to meet and catch up with Megan to see if there is anything we need. She is very personable ☺😊"
We responded:
"Thank you for your kind words! It was great to see you again for your annual review. It is always nice to catch up with you both. I hope you enjoy your 4th of July weekend with your family that is coming to town! Thank you again for your business. "
Profile photo of Michelle Sleep

Michelle Sleep

June 25, 2023

1  out of  5
rating by Michelle Sleep
"As I can only edit to your reply. As you mention in your reply my corporate complaint against you and your office, lead you into retaliation through email and via mail of false accusations are unprofessional and childish. I do not recommend this office to anyone for any reasons. There are serval other agents in the area that are more informative with the correct answers to your answers about your insurance questions. I was with this office about four years for the one insurance girl who was always friendly and had the correct answers. She's no longer works there, unfortunately!"
We responded:
"Thank you for your review Michelle. We have heard your frustrations and have worked to find solutions for you several times. As mentioned previously on the phone, via email & through your corporate complaint last year - remaining compliant to the laws and regulations set by the State of Wyoming as well as representing our company with honesty and integrity has, and will remain at the forefront of solutions we provide to customers. Although following these principals has provided us stable and ethical groundwork to move forward - it seems the solutions provided did not fit your expectations. We hope you find a great fit for your insurance needs in the future. Thank you for your time you have spent as our customer. "
Profile photo of HA C

HA C

June 15, 2023

5  out of  5
rating by HA C
"Amber was attentive, knowledgeable, and kept us informed on every level! She made our policies understandable and affordable! Thank you for providing us such great service!"
We responded:
"Thank you for your review! Although I cannot see your name :) we are very happy you have chosen our office for your insurance needs. Amber is a great asset to our team and we are so glad you feel the same! Take care and let us know if there is anything we can do to assist!"
Profile photo of Drew Johnson

Drew Johnson

June 6, 2023

1  out of  5
rating by Drew Johnson
"Ive been using Megan Spence's agency for insurance for about 3 years now ive never had any problems until recently. I was told my premium was around $100 a month in which state farm billed me for $512 when i called and complained i was told ill get a refund, now they wont talk to me or give me any updates on that refund. This month comes around and i get a text asking if its okay to charge $107.11 in which i said thats fine but right after charging the $107.11 they proceeded to charge another $144.52 without saying anything to me or even hinting what that would be for. 2 months in a row i have been more than double charged for my agreed upon premium with no signs of them refunding my money or even trying to make it right. I will be switching companies as soon as possible... google wont let me respond to your response so here is an edit, if you look I asked you about my refund on friday during business hours as a direct response to you asking me to charge my card and what I asked was ignored so saturday I sent you a text stating that im done with your company and want my money back. I can and have provided proof of this and everything else to the state in which im sure you have been informed as well as given the same proof I gave them."
We responded:
"Good morning Drew. As discussed this morning (06/05) we are working to come to a resolution on your account. As our office does not operate any part of our billing systems we are resourcing out to them for assistance. As far as not talking to you - your main concern came to us via text messages on Saturday. Our office hours are M-F 9:00am-5:00pm so please understand our lack of reply was simply because we weren't open. We are happy to keep assisting so please make sure to call, email, text or come into the office with any questions or concerns you have. Take good care. - Megan Spence, Owner "
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kennedy maddox

June 5, 2023

5  out of  5
rating by kennedy maddox
"Just got set up with Renters Insurance through these guys. Working with them was super easy, helped line out things that I had questions about. Sydney was awesome to work with! Stop in and say hi to Poppy the office dog while you’re there!"
We responded:
"Thank you for being our customer Kennedy! It was great to see you again today. We appreciate you choosing our office for your Renters Insurance! Cheers from Sydney and team!"
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Juli Harden

June 5, 2023

5  out of  5
rating by Juli Harden
"sydney was super helpful and informative! she got us set up with great coverage. super sweet people!"
We responded:
"Juli! It was so good to meet you today and go over your coverage! We look forward to being your State Farm Agency for years to come! Have a great summer!"